Refund policy

Thank you for supporting an independent artist! Because I run this business as a sole trader, clarity is incredibly important to me. Please read below to understand your rights regarding returns and refunds.

1. Cancellations & Change of Mind
  • For Standard Stock Prints: You have the right to change your mind and cancel your order within 14 days of receiving your items. You then have another 14 days to return the items to me. You do not need to give a reason.
  • For Custom / Printed-to-Order Work: Products that are clearly marked as "Printed to Order" or contain custom personalisations are bespoke. Under UK consumer law, these are exempt from change-of-mind returns and cannot be cancelled or refunded once production has begun unless they arrive damaged.
  • Unfortunately, I cannot accept returns on sale items or gift cards.
2. How to Initiate a Return

To start a return, please email me at post@gemmatrickey.com within 14 days of delivery with your order number.
  • Prints must be returned unused, undamaged, and inside their original packaging (or equivalent protective packaging like a hard-backed envelope or rigid tube).
  • I reserve the right to reduce your refund (up to 100% of the product value) if the item returns to me damaged due to inadequate return packaging on your behalf.

3. Return Shipping Costs

  • If you are returning an item because you changed your mind, you are responsible for paying the return shipping costs. I highly recommend using a tracked service, as I cannot process a refund for items lost in transit.

 

  • If the item is faulty, damaged, or incorrect, I will cover the return shipping costs or arrange a replacement free of charge.

4. Damaged or Faulty Items
Every print is thoroughly checked before dispatch. However, if your print arrives damaged or faulty, please contact me at post@gemmatrickey.com within 30 days of delivery. Please include your order number and clear photos of the damage to both the print and the external packaging. I will swiftly arrange a replacement or a full refund.

5. Processing Refunds
Once your return is received and checked, I will process your refund within 14 days. The money will automatically be sent back to your original payment method. Your refund will include the cost of the item plus the standard outbound shipping fee you paid at checkout